Resources and Best Practices

Help program participants understand and mitigate fraud vectors.

Best Practices for Organizations

To support program participants:

• Provide comprehensive education about phishing scams and prevention methods

• Ensure participants understand essential security measures:

  • PIN setup and management

  • Secure card information storage

  • Regular transaction monitoring

  • Use this guide as a reference tool for participant questions and concerns

Important Statistics and Notes

• We've issued debit cards to more than 50,000 individuals

• Our reported fraud rate is 3-4%, which falls below industry averages

• While AidKit provides comprehensive customer service, all fraud investigations and resolutions are handled exclusively by our payment partners

• No payment system is completely immune to bad actors, despite rigorous security measures

Questions?

For concerns about:

• Application process: Contact AidKit support @ [email protected]

• Card fraud or suspicious charges: Contact your card provider directly

  • Contact GiveCard support by email at [email protected] or by phone at [phone].

  • Contact USIO support by phone number, email, or chat. Their hours of operation are Monday - Friday, 7 AM to 7 PM PST. Phone: [phone] ​Email: [email protected]

  • Contact US Bank Support 24-hours a day, 7 days a week by phone at: 800-USBANKS (872-2657)

Additional Resources

Types of Fraudulent Activity on Cards.

From Our Partner Give Card: Understanding the potential ways that fraudsters could get access to your card is crucial in protecting yourself and your financial assets from falling victim to fraudulent activities.