User Testing

User testing is a critical step in building a successful, human-centered program.

Centering People, Ensuring Quality

At AidKit, user testing is a critical step in building a successful, human-centered program. It’s how we make sure your platform works for everyone—especially the people you’re serving.

We believe that applying for aid should be a dignified, intuitive experience, free of friction and confusion. That’s why we test the full applicant journey with real users—to ensure your application is clear, accessible, and easy to navigate.

But it’s not just about applicants.

We also run testing with program administrators to make sure the experience on your side is just as seamless. From reviewing applications to navigating the support platform, user testing helps ensure your entire team feels confident and set up for success.

How User Testing Works with AidKit Essentials

User testing at AidKit is designed to be straightforward and impactful. We’ll spin up your full program instance—including the application, enrollment flow, review tools, and support workflows—so you can experience exactly what your team and participants will see.

You’ll get full access along with a simple testing framework. Here’s what you can expect:

• Step 1: You and your team will walk through each part of the experience—from applicant-facing forms to the backend tools your staff will use.

• Step 2: You’ll invite a small group of potential end users to try it out alongside you.

• Step 3: We’ll provide an easy-to-use feedback template so you can share what’s working and what needs refinement.

After testing, we’ll incorporate your feedback and make any necessary adjustments—so when it’s time to go live, everything runs smoothly for everyone involved.